Information you provide us:
We collect information that identifies you, including your name, surname, and contact information, such as your address, email address and telephone number, when you:
- Create an account
- Register a product or service
- Sign up for one of our events
- Contact us
We collect additional information to inform your specific use of our applications. This includes your language preferences, the date of your birth, the name of your employer and your job title.
After you have created an account or registered for an application, we collect additional information, which may include:
- Your subscription plans and payment information
- Details about the applications that you purchased or have expressed interest in
- Training and certification details
- Event attendance details
- Your communication preferences
- Records of our interaction with you, where appropriate, such as service records, correspondence, details of complaints and their resolution
- Content you submitted to us, such as comments you posted in our forums
When you make purchases through our websites, we use payment processors (Digital River, BlueSnap, PayPal, Stripe) and do not store credit card or other financial information (other than confirmation that payment in a certain amount has been made). We collect contact information from you that we pass through to the payment processor to facilitate the transaction. For more information you can contact our providers as set forth in their privacy notices.
Information we obtain from your use of our applications:
We collect information about the applications that you use and how you use them. We use this information to support our legitimate interest in improving your experience, and building better online, mobile, and desktop applications.
This information includes:
- System Information and Usage Data
We collect device-specific information, like unique device identifiers, operating system, and the type of device you use.
We collect information about how you use our applications. This includes your product ID, license information, which applications you use and for how long, your city and country from your IP address, and information about your browser.
- Social Networking Data
We have pages on social networking platforms, such as Facebook, LinkedIn, or Twitter, where you can visit and communicate with us.
Our applications also include buttons, tools, or content that links to another company’s services. We collect information about your use of these features through Autodesk Analytics tools and third-party analytics tools.
If you use an Autodesk application that contains plugins, information can be transferred directly from your device to the social networking provider. We have no influence on the data collected by the plugin. If you are logged in to the social network, a link can be established between your user account there and the use of our application.
If you interact with the plugins, for example by clicking on "Like", "Follow" or "Share", or by writing a comment, this information may automatically appear in your profile on the social network. Even if you are not logged in, the plugins may send your IP address to social network providers. Please note this when using our applications.
When you connect to a social networking service on a device that is also used by others, these other users are able to see information that is stored or displayed in connection with your profile on the social networking service page.
- Error data
We collect and track data on technical errors that may occur when you use our applications, if you choose to send the relevant report to us in each case. Before the report is sent to us, you will be told what information will be collected and how it will be sent to us.
- Automatic updates
We collect information that may identify you to your system administrator in connection with the automatic update process, to help your administrator determine what updates you need. This information includes your user login name, and your computer’s name or description.
- Cookies and similar technologies
We also use Autodesk Analytics programs and third-party analytics tools, such as Google Analytics, to help us understand how you use our website and applications.
To learn more about analytics within our websites and applications, see our Cookie Statement.
With the exception of information essential to operate our services as described in our Cookie Statement, whether we collect this data is up to you. You can change your mind at any time by going into your Settings within the application, as well as here. Please keep in mind that you may also need to clear your Cookies on each browser on each device.
We associate any data we collect as set forth above with your personal account.
Information we collect from other parties:
To help keep our databases current, and to provide you with more relevant content, experiences and offerings, we combine your personal data, as described above, with information from public sources and other companies (such as our channel partners [resellers], business contact databases, and enrichment service providers), in accordance with applicable law.
These sources can tell us about the company size and industry of our business customers and also help us maintain the accuracy of our databases.